A - Defective merchandise, unfortunately, is an inevitability. Fortunately, our customer service department is ready to assist you with your return. Contact them by calling 877-363-5705 or email to survival@disasterrecoverysupply.com.

Please note that the following items may not be returned:

• Discontinued items, Special Order items, and Consumables
• Items for which manufacturers will not accept returns
• Items not purchased from Disaster Recovery Supply
• Items which have undergone revisions w/out being assigned a new part # by the manufacturer

Your satisfaction is extremely important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) as long as the product is returned in good condition within 30 days. If the product was damaged in original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping. Custom imprinted items may not be returned unless they are defective.

All returns must have the complete Return Authorization Number (RA#) prominently displayed on the shipping label in order to be received into our warehouse. If the RA# is not visible, your shipment may be refused. Re-box all returns in appropriate shipping cartons. All original packaging, materials, accessories, manuals and booklets must be returned with the product.
Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower.
All non-defective items returned are subject to a 15% restocking fee.
Disaster Recovery Supply reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement.